At **Zain kitab ghar**, we prioritize customer satisfaction. If you *are not completely satisfied with your purchase,we are here to help.
#### **Eligibility for Return:**
- You can request a return within **7 days** of receiving the product.
- Items must be **unused**, **unopened**, and in their **original packaging**.
- Perishable items like spices, honey, or flour are **non-returnable** unless damaged or incorrect.
#### **Damaged or Wrong Product:**
If you received a **damaged** item or the **wrong product**, please contact us within **48 hours** of delivery with photos of the product and packaging.
#### **Return Process:**
1. Contact our support team at [[email protected]].
+923027823233
2. Provide order details and reason for return.
3. Our team will review and confirm your return request.
4. Once approved, you may return the product via courier.
#### **Refund Policy:**
- Refunds will be processed within **5-7 working days** after we receive and inspect the returned item.
- Refunds are made via the original payment method or through bank transfer.
#### **Exchange Policy:**
- Exchanges are allowed for eligible items, based on stock availability.
#### **Note:**
- Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.